![]() ![]() There is medical reasonable doubt that you can complete the flight safely without requiring extraordinary assistance during the flight.coronavirus, tuberculosis, or chickenpox, that could pose a direct threat to the health or safety of others on your flight You have an infectious or contagious disease, e.g.You are required to provide the Fitness-for-Travel form completed by your treating physician before travelling if any of the medical conditions below apply to you. Please note that we may at times substitute the specific aircraft that operates a given flight and accessible IFE is not guaranteed. Simply contact Air Canada Reservations at least 48 hours before your departure.įind a list of aircraft with accessible IFE systems below. You can request one of these for your flight. Some older aircraft have a limited number of accessible Personal Electronic Devices (PEDs) available onboard. In addition, we offer accessible in-flight entertainment system (IFE) on many of our aircraft, depending on the system onboard and the age of the aircraft. Provide an individual safety briefing prior to flight departure.Īll our in-flight safety videos have closed captioning.Advise you of all information provided to other customers in a timely manner, for example procedures for take-off and landing, announcements, and meal and beverages services.While on board, our cabin crew will provide you with the following assistance: We will, however, make a reasonable effort to accommodate requests made within 48 hours. If you are a person with both severe hearing loss and severe low vision, you are required to contact the Air Canada Medical Assistance Desk at least 48 hours before departure to obtain approval for travel. Proceeding to the general public area upon disembarkation, to a location where terminal personnel may assist you with proceeding to the curbside zone or in finding your connecting flight. ![]() Accessing the largest washroom available on the aircraft, which is always located in the Economy cabin, if you require an on-board wheelchair or the assistance of a support person or service dog to use the washroom.Accessing our in-flight entertainment system.Storing and retrieving your carry-on baggage.A personal briefing of any announcements made on board.Making periodic enquiries about your needs and attending to them.Proceeding to the boarding area after check-in.Proceeding through security screening at the terminal.Advancing to the front of the line at a check-in or ticketing counter if you are unable to use an automated self-service kiosk or other automated check-in or ticketing process.In addition to the services we provide on Air Canada operated flights, which are outlined in each dedicated section, upon request, we are also pleased to offer the following services to make your journey better. ![]()
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